Club Charter
1. Accessibility
1.1 Bradford City Football Club continues to strive for wider access to matches by offering:
1.1.1. A broad range of ticket prices. Customers buying more expensive seats or packages enable us to charge other customers less for their tickets.
1.1.2. At least 5% of tickets to each game to non-season ticket holders.
1.1.3. Concessions for junior supporters, senior citizens and family groups.
1.1.4. An area of the ground for the exclusive use of family groups and junior supporters.
1.1.5. Support for disabled supporters and their carers. Please contact the Ticket Office on Bradford (01274) 770012 for details of our disabled facilities and ticket allocation.
1.1.6. Free or reduced admission to replays of abandoned games. If a match is abandoned after spectators are admitted to the ground, but before kick-off, ticket holders are entitled to free admission to the rearranged match. If a match is abandoned after kick-off but before half-time, spectators are entitled to half price admission to the rearranged match. A reduction (if any) for a game abandoned after half-time shall be at the discretion of the club.
1.2 Tickets for Cup competitions are generally priced at the usual League match rates, although we consider some reductions for early rounds of Cup competitions with agreement from the opposing Club. Tickets are usually allocated on a priority basis with Season Ticket holders given an option to purchase tickets prior to sale for the general public.
1.3 Refunds for match tickets will be considered only 7 days before each game and on its own merits.
2. Away Support
2.1 The Club's supporters are usually allocated tickets for away matches on a priority basis as follows:-- For the 2008/2009 season Bradford City will allocate, if considered necessary, its allocation of away tickets if limited as follows:-
50% on a first come, first served basis to season ticket holders;
Any remaining are put on general sale 7 days before the game.
2.2 The Club does not charge admission prices to supporters of a visiting club, which are higher than those charged to our own supporters for comparable accommodation. In particular our concessionary rates offered to senior citizens and junior supporters apply to supporters of a visiting club.
2.3 The Club abides by the F.A. Premier League / Football League / Football Association Rules governing the allocation of tickets to visiting clubs.
3. Loyalty & Membership
3.1 The scheme described in 2.1 will be the loyalty scheme operated by the Club in conjunction with the Family Schemes we offer.
3.2 The club operates a membership scheme for home supporters who are able to purchase tickets at a discount provided they are purchased at least three hours prior to kick off.
4. Consultation and Information
4.1 The Club consults supporters on a regular basis through questionnaires, FAPL annual fans survey, supporters panels and forums.
4.2 The Club publicises its position on major policy issues in an easily digested format in the Club programme/magazine/official website and through the local media.
4.3 The Club has and continues to develop ways to consult with Shareholders, Sponsors, the Local Authority and other interested parties.
1.1 Bradford City Football Club continues to strive for wider access to matches by offering:
1.1.1. A broad range of ticket prices. Customers buying more expensive seats or packages enable us to charge other customers less for their tickets.
1.1.2. At least 5% of tickets to each game to non-season ticket holders.
1.1.3. Concessions for junior supporters, senior citizens and family groups.
1.1.4. An area of the ground for the exclusive use of family groups and junior supporters.
1.1.5. Support for disabled supporters and their carers. Please contact the Ticket Office on Bradford (01274) 770012 for details of our disabled facilities and ticket allocation.
1.1.6. Free or reduced admission to replays of abandoned games. If a match is abandoned after spectators are admitted to the ground, but before kick-off, ticket holders are entitled to free admission to the rearranged match. If a match is abandoned after kick-off but before half-time, spectators are entitled to half price admission to the rearranged match. A reduction (if any) for a game abandoned after half-time shall be at the discretion of the club.
1.2 Tickets for Cup competitions are generally priced at the usual League match rates, although we consider some reductions for early rounds of Cup competitions with agreement from the opposing Club. Tickets are usually allocated on a priority basis with Season Ticket holders given an option to purchase tickets prior to sale for the general public.
1.3 Refunds for match tickets will be considered only 7 days before each game and on its own merits.
2. Away Support
2.1 The Club's supporters are usually allocated tickets for away matches on a priority basis as follows:-- For the 2008/2009 season Bradford City will allocate, if considered necessary, its allocation of away tickets if limited as follows:-
50% on a first come, first served basis to season ticket holders;
Any remaining are put on general sale 7 days before the game.
2.2 The Club does not charge admission prices to supporters of a visiting club, which are higher than those charged to our own supporters for comparable accommodation. In particular our concessionary rates offered to senior citizens and junior supporters apply to supporters of a visiting club.
2.3 The Club abides by the F.A. Premier League / Football League / Football Association Rules governing the allocation of tickets to visiting clubs.
3. Loyalty & Membership
3.1 The scheme described in 2.1 will be the loyalty scheme operated by the Club in conjunction with the Family Schemes we offer.
3.2 The club operates a membership scheme for home supporters who are able to purchase tickets at a discount provided they are purchased at least three hours prior to kick off.
4. Consultation and Information
4.1 The Club consults supporters on a regular basis through questionnaires, FAPL annual fans survey, supporters panels and forums.
4.2 The Club publicises its position on major policy issues in an easily digested format in the Club programme/magazine/official website and through the local media.
4.3 The Club has and continues to develop ways to consult with Shareholders, Sponsors, the Local Authority and other interested parties.
4.4 The Club gives the earliest possible notice of any changes to its ticketing policy and the reasons for the changes.
4.5 The Club undertakes research on the design of new strips.
5. Community Activity
5.1 The Club has a very active Community Scheme (telephone Bradford 307564) to represent the Club in the Community. Due to the high Asian population in the City we are working closely with the Kick-It-Out Campaign and other local groups.
6. Merchandise
6.1 All replica strip designs have a minimum lifespan of one season.
6.2 The Club will advertise at the point of sale when kits are due to be changed within the next three months. When a new kit is launched we will ensure that the expiry date is contained somewhere in the collar area.
6.3 Details of the next intended change of kits are available upon enquiry from the Club shop.
6.4 The Club carries out its obligations under the Premier League / Football League Rulebooks to prevent price fixing in relation to the sale of replica strip.
6.5 The Club offers refunds on merchandise in accordance with its legal obligations.
7. Staff Conduct
7.1 Bradford City Football Club expects and requires all Club members and customers to conduct themselves in accordance with the highest ethical standards. Club members and customers are expected to maintain these standards on or off Club premises. The club does not expect its staff to be subject to any form of abuse be it verbal, threatening or bodily harm. Any such abuse will be reported immediately to the Police.
All Club members, supporters and all applicants for employment will be regarded equally and be given equal opportunities in all aspects of contact irrespective of their race, colour, nationality, religion, sex, sexual orientation, marital status, age, disability or ethnic origin.
8. Customer Service
8.1 The Club will acknowledge/respond to any contact from a customer within a maximum of 7 working days.
8.2 The Club responds by telephone, e-mail (bradfordcityfc@compuserve.com), fax or letter. If a customer requests a response in writing s/he receives one.
8.3 The Club encourages customers to contact the department relevant to their query. A Customer Liaison Manager, Mrs Wendy Kestin is available.
9. Homophobia
9.1 Bradford City Football Club is fully supportive of the Football Association's initiative on homophobia.
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As a club we believe that all forms of abuse whether verbal, racial, religious and homophobic are unacceptable.
We pride ourselves in being a club for the whole community engaging supporters to develop into model citizens who will not tolerate prejudice or discrimination at any level. No person, whether player or fan should be abused under any circumstance, no matter what their sexuality, religion or colour of their skin.
